Terms and Conditions

 The Basics

1: All prices and specs are subject to change without prior notice. 

2: Terms of sale are Cash or electronic funds transfer only.

3: No cash refunds will be made.

4: All products are the sole property of Uglymonkey 3d Printers until paid in full.

 Terms & Conditions

Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference

1.            Format of the Contract

1.1          These terms of sale apply to all goods supplied by Uglymonkey.

1.2          No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full                               (in cleared funds).       Once the Supplier does so, there is a binding legal contract between us.

1.3          By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

1.4          The contract is subject to your right of cancellation (see below).

1.5          The Supplier may change these terms of sale without notice to you in relation to future sales.

2.            Description and price of the goods

2.1          The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.

2.2          The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.3          Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.4          In addition to the price, you may be required to pay a delivery charge for the goods.

3.            Payment

3.1          Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

3.2          There will be no delivery until cleared funds are received.

3.3          Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

4.            Delivery

4.1          The goods you order will be delivered to the address you give when you place your order, except if you contacted us and made special arrangements which we will need written proof of.

4.2          Orders placed before 3.00 pm on a working day will be processed that day and will be delivered within 5 working days as per the requested delivery option provided, no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

4.3          If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.

4.4          If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:

4.4.1       Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or

4.4.2       Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

4.5          If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

4.6          Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

4.7          Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

5.            Risk/Title

5.1          The goods are at your risk from the time of delivery.

5.2          Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

5.2.1       the goods, and

5.2.2       all other sums which are or which become due to the Supplier from you on any account.

5.3          The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

6.            Title for Business Customers

6.1          If you are a business customer until ownership of the goods has passed to you, you must:

6.1.1       store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier´s property;

6.1.2       Not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier´s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and

6.1.3       hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.

6.2          If you are a business customer your right to possession of the goods shall terminate immediately if:

6.2.1       you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or

6.2.2       you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts.

6.1.3       you encumber or in any way charge any of the goods.

7.            Your right of cancellation

7.1          You have the right to cancel the contract at any time up to the end of 5 working days after you receive the goods (see below). This right may only be exercised if the packaging is not opened and the goods are returned unused.

7.2          To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the email / contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

7.3          If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned after prior arrangement to the address stated in the Contact Us section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

7.4          Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.  In all cases, as per Distance Selling regulation we will deduct the delivery / carriage costs from the refund amount. You must return the goods to us at your own expense using an insured courier service. There will be a charge of 50% of the original purchase price, if you would like us to collect the goods via our own courier instead of sending the items yourself.. Such refund will be made after deducting reasonable costs for services rendered such as postage costs, credit card processing charges, and packaging assembly costs (in the case of custom designs).

7.5          Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

7.6          Once you confirm your order as correct a standard cancellation fee will be at the expense of the customer.

7.7          An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.

7.8          In the event of an order returned due to non-delivery, the transit costs will be at the expense of the customer.

8.            Warranty

8.1          All 3d printed goods supplied by Uglymonkey are null and void of a warranty.

8.2          If however a part is broken by neglect or by accident please take a picture of the product and we will be glad to replace that part/s on condition that you pay for all materials and shipment

8.3          All 3D printers come with a 6 month Warranty on parts except for the Power Supply Unit. There will be no warranty on the Power Supply Unit. We recommend you run your 3D printer on a UPS.

9              Limitation of Liability

9.1          Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:

9.1.1       There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;

9.1.2       Such loss or damage is not a reasonably foreseeable result of any such breach;

9.1.3       Any increase in loss or damage resulting from breach by you of any term of this contract.

9.2          Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.

9.3          If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

10.          Images

10.1        Product images are for illustrative purposes only and may differ from the actual product, but we try and show the customer exactly what they can expect when they buy the products from us.

11.          Returns

11.1 Uglymonkey Excepts no returns of products purchased. If however the product is faulty we will be glad to exchange the product only if found faulty by our technical department. If traces of miss use or neglect are found, no parts will be exchanged. Electronic parts do not have any warranties attached to them. No exceptions

11.2 If an item is returned, a 25% handling fee will be charged. No exceptions.

12.          Servicing / Repairs/ Rebuilds

12.1 Services is charged at R555 for a 1hour time period - All basic services will be done in this time period. .

12.2 If more than one hour is spent on the machine we will have to charge accordingly at R555 per hour.

12.3 All repair work is charged extra as this does not fall under the normal service fee. Any additional part will be charged for under our normal terms and conditions and all parts will be at normal retail price.

12.4 Rebuilding a Machine will be R3500.00 per machine excluding Parts required to repair. All rebuilds have to be pre-arranged.

12.5 No Machine will be released unless full payment has been made to Uglymonkey 3D Printers and cleared in our bank account.

12.6 All Machines booked in for repairs must be collected within 7 working days after repair has been completed, We will be in contact and give fair notice on repaired machine. If repaired products is not collected within this period we have the right to sell or auction off these products to recover any losses made. 

12.7 We are not a storage Facility so if a repair is not accepted you need to collect your machine within 5 working days of written notice to collect. If these conditions are not met we will contact you to collect - if Failure to respond or collect said machine we have the right to auction off the machine or sell it to recover labour cost, storage fees and parts involved. 

12.8 Section 12.7 and 12.6 Will apply 100% after 20 working days. Failure to collect machine after this time period we will either donate,auction or sell uncollected goods.